Check Point researchers uncovered a widespread scam where threat actors monitor public airline complaints on social media, impersonate customer support accounts, and engage victims in private chats to steal personal and payment information under the guise of issuing refunds or compensation. Thousands of fake accounts were identified across platforms like X, Facebook, and Instagram, with hundreds more emerging daily, employing evolving tactics often shifting conversations to WhatsApp. The campaign illustrates a growing external exposure risk for brands and highlights the need for organizations to monitor impersonation, educate customers, and coordinate with platforms to mitigate fraud.
Scammers Are Watching Airline Complaints and Posing as Customer Support
